Privacy Policy | Dubai Recovery Car

At Dubai Recovery Car, we respect your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you contact us, use our website, or request any car recovery or roadside assistance services in Dubai or nearby areas.

By using our website or contacting us through phone, WhatsApp, or online forms, you agree to the practices described in this policy.

Information We Collect

We only collect information that is necessary to provide our services efficiently and safely. This may include:

  • Your name
  • Phone number
  • Location details (shared manually or via WhatsApp/Google Maps)
  • Vehicle details (only when required for recovery)
  • Messages or inquiries sent through contact forms or WhatsApp
  • Basic website usage data such as IP address and browser type

We do not collect unnecessary or sensitive personal information.

How We Use Your Information

Your information is used strictly for service-related purposes, including:

  • Responding to your recovery or roadside assistance request
  • Dispatching the nearest recovery vehicle to your location
  • Communicating service updates and arrival times
  • Providing price estimates and confirming bookings
  • Improving our customer service and response efficiency

We never use your information for spam, irrelevant marketing, or unauthorized purposes.

Location Sharing & Emergency Requests

When you share your live location for emergency car recovery, we use it only to reach you quickly and accurately. Location data is not stored longer than necessary and is never shared outside our recovery operations.

Cookies & Website Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to understand how visitors use our site. This helps us improve website performance, user experience, and service information.

Cookies do not collect personal details like your name or phone number.

You can disable cookies anytime through your browser settings.

Data Protection & Security

We take reasonable technical and organizational measures to protect your data against loss, misuse, or unauthorized access. Access to customer information is limited only to authorized team members who need it to perform recovery services.

While no online system is 100% secure, we do our best to safeguard your information.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Information may only be shared when:

  • It is required to complete your recovery service (e.g., with a driver or dispatcher)
  • It is required by law or legal authorities

Third-Party Links

Our website may contain links to third-party platforms such as Google Maps, WhatsApp, or social media. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies separately.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Ask for correction or deletion of your information
  • Withdraw consent for data usage (where applicable)

To make a request, you can contact us directly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or website features. Updates will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us anytime:

Dubai Recovery Car
📞 Phone / WhatsApp: +971558254854
📍 Service Areas: Dubai & surrounding areas
🌐 Website: dubairecoverycar.com