Terms and Conditions | Dubai Recovery Car

Welcome to Dubai Recovery Car. By accessing our website, contacting us, or using any of our vehicle recovery or roadside assistance services, you agree to the following Terms & Conditions. Please read them carefully, as they are designed to protect both you and our business.

Acceptance of Terms

By requesting our services via phone, WhatsApp, website forms, or any other communication method, you confirm that you understand and agree to these Terms & Conditions. If you do not agree, please do not use our services.

Services We Provide

Dubai Recovery Car offers vehicle recovery and roadside assistance services, including but not limited to:

  • Car recovery and towing in Dubai
  • 24/7 emergency roadside assistance
  • Accident recovery services
  • Breakdown recovery
  • Long-distance vehicle recovery
  • Motorcycle recovery
  • Flatbed and standard recovery vehicle services

Service availability may vary depending on location, traffic conditions, and vehicle type.

Service Requests and Dispatch

When you contact us, you are responsible for providing accurate details such as

  • Your exact location
  • Vehicle type and condition
  • Nature of the issue

Incorrect or incomplete information may cause delays or require additional charges.

Response times are estimated and may vary due to traffic, weather, road conditions, or high demand.

Pricing and Payments

  • All prices are communicated before dispatch based on the information provided.
  • Prices may change if the situation differs from what was described (e.g., accident vs. breakdown, stuck vehicle, long-distance recovery).
  • We offer transparent pricing with no hidden charges.
  • Payment is due upon service completion unless agreed otherwise.
  • Accepted payment methods may vary.

Cancellations and Waiting Time

  • If a service is canceled after dispatch, a call-out or waiting fee may apply.
  • Waiting time charges may apply if the customer is unavailable at the location or delays service completion.

Vehicle Condition and Liability

Dubai Recovery Car takes reasonable care while recovering and transporting vehicles. However:

  • We are not responsible for pre-existing damage to vehicles.
  • We are not liable for mechanical or electrical faults that occur before or after recovery.
  • Customers are advised to remove personal belongings from the vehicle before recovery.

Our responsibility is limited to safe recovery and transport using appropriate equipment.

Accidents and High-Risk Situations

In accident recovery or high-risk scenarios:

  • Our team follows safety and road regulations.
  • We may refuse service if conditions are unsafe for our staff or equipment.

Delays and Force Majeure

Dubai Recovery Car is not liable for delays or service failure caused by:

  • Traffic congestion
  • Weather conditions
  • Road closures
  • Police or authority restrictions
  • Mechanical failure beyond our control

Use of Website

  • Website content is for general information only.
  • Unauthorized use, copying, or reproduction of content is prohibited.
  • We do not guarantee that the website will always be available or error-free.

Privacy and Data Usage

Costumer information is managed according to our Privacy Policy. By using our services, you consent to the collection and use of data necessary to provide recovery services.

Changes to Terms

Dubai Recovery Car reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of services implies acceptance of the revised terms.

Governing Law

These Terms & Conditions are governed by the laws and regulations of the United Arab Emirates. Any disputes shall be handled within UAE jurisdiction.

Contact Us

For any questions regarding these Terms & Conditions, please contact:

Dubai Recovery Car
📞 Phone / WhatsApp: +971 55 825 4854
🌐 Website: https://dubairecoverycar.com